Frequently asked questions

SoSoak was designed to be a safer alternative to regular shower chairs, therefore it does need to be used in a flat surface bathing area, such as a standard shower. Using in a bathtub is not recommended because of potential slip or fall risks, as well as drastically reducing the stability of the chair. 

The front of the seat is at 18” above the floor line, and the back of the seat is at 16”. The slight angle of the seat is what allows water to collect and pool in the uses lap.

SoSoak was designed to fit into the standard shower size of 30” wide by 60” deep. At its widest point (the base of the legs where they meet the floor) SoSoak is 23.5” wide.

Nope! You can simply use this as a shower chair, and use or not use the drainage plug or included shower hose as you see fit.

ANYONE! Soaking your "bottom" (perineal area) in warm water, also known as a sitz bath, can offer several health benefits, primarily by improving blood flow, aiding in cleansing, and promoting relaxation. It can be particularly helpful for relieving discomfort and promoting healing in the anal and genital areas

Unfortunately, personal bathing devices such as a shower chair are not covered by insurance. We are however an eligible HSA/FSA purchase and can be fully reimbursable if you have either of those types of accounts. 

Yes! The SoSoak Shower Soaking Chair is flame sealed and completely non porous, therefor can be easily cleaned with an antibacterial wipe or mild soap and water between uses/users.

Yes, permitted it is recommended or approved by your doctor. Epsom salts, PH balanced soaps, and vinegar can all safely be used in the SoSoak basin.

If SoSoak Shower Soaking Chair is not a fit for you, you may return your unused chair in its original packaging, with the accessories box unopened, within 14 business days from delivery to receive a full refund. Customers are responsible for return freight.

SoSoak is a medical-grade soaking system — not just a seat — designed for hygiene, comfort, and healing in situations where a regular chair or sitz bath doesn’t work. It’s made in the USA from durable, rotomolded materials (the same kind used in hospital equipment), and built to last for generations, which a $40 chair just can't do. Additionally, to make this chair a single piece design for ease of cleaning and durability, the manufacturing process is very complex and labor heavy.

As someone who went through 3-4 different shower chairs a year while caring for my own ailing parents, the upfront cost of the SoSoak chair is still less than what I paid for all of the other chairs without any of the benefits or quality.

So yes, it’s more of an investment — but it’s designed to replace multiple cheaper products and offer true comfort and dignity.

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

If SoSoak Shower Soaking Chair is not a fit for you, you may return your unused chair in its original packaging, with the accessories box unopened, within 14 business days from delivery to receive a full refund. Customers are responsible for return freight.

If SoSoak Shower Soaking Chair is not a fit for you, you may return your unused chair in its original packaging, with the accessories box unopened, within 14 business days from delivery to receive a full refund. Customers are responsible for return freight.

If SoSoak Shower Soaking Chair is not a fit for you, you may return your unused chair in its original packaging, with the accessories box unopened, within 14 business days from delivery to receive a full refund. Customers are responsible for return freight.

Customers are responsible for return freight. Review the return policy for the conditions and return window.

Customers are responsible for return freight. Review the return policy for the conditions and return window.